TERMS & CONDITIONS

The following Terms of Service (“Terms”) between you (“you” or “your”) and Allied Enterprises L.L.C, trading as Tanagra, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 203385, whose registered address is at P.O. Box 30069, Dubai, United Arab Emirates and whose paid up share capital is 200,000,000.00 United Emirates Arabic Dirhams (“Tanagra”, “us”, “we”, “our”) describes the terms and conditions on which you may access and use the Tanagra Rental website located at www.rental.tanagra.me (the “Site”) and related services including Tanagra product rental and sale services (the “Services”).

By accessing or using any of the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

BY CLICKING “I AGREE” OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS.

BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER CONTAINED IN SECTION 7, BELOW.

1. About the Services

INTRODUCTION

Through the Services, we aim to give you access to luxury table settings and event supplies for your specified rental period.

ELIGIBILITY

Children under the age of 18 may not use the Services and parents or legal guardians may not agree to these Terms on their behalf.

MODIFICATION OF THE SERVICES OR THE TERMS

Tanaga may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason. However, Tanagra will use commercially reasonable efforts to notify you of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address you provided to Tanagra upon checkout.

PRIVACY

To learn more about our privacy practices, please refer to https://www.tanagra.me/en/privacy.html or contact us by email at tanagra.online.boutique@tanagra.com to request a copy of our privacy policy (the “Privacy Policy”).

2. Rental and Sale of Products

GENERAL CONDITIONS

The Services include the rental and sale of event supplies, decor, and related services (“Products”). This agreement sets out the terms and conditions that apply to your rental or purchase of any Product.

18 Years or Older

Products may not be rented or purchased for use by individuals under 18 years of age, but we rent and sell only to adults, who may rent or purchase the Products with a payment card or other approved payment method. By agreeing to these Terms, you represent that you are 18 years or older and that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the Products as described in these Terms.

Limits

You acknowledge and agree that we may place limits on the rental or purchase of Products. We reserve the right to limit, cancel, or prohibit any rentals or sales of Products for any reason in our sole discretion, including but not limited to availability and geographic concerns.

Delivery

Subject to availability, your Products may be ordered up to ten (10) days ahead of your requested party date. Orders within ten (10) days of your desired party date are subject to the approval of Tanagra and cannot be guaranteed. All deliveries will be through a Tanagra shipping partner, which may vary at the discretion of Tanagra.

Collections

If you do not pay the amounts you owe to Tanagra when due, then Tanagra may institute collection procedures. You agree to pay Tanagra costs of collection, including without limitation reasonable attorney’s fees.

Communications

You consent to receive communications from us, including email, chat, text messages, and phone calls. These communications may be for the purpose of notifying you of the status of your order, sending you reminders, and providing you other information. Standard message and data rates charged by your mobile carrier may apply.

You may opt out of receiving communications by following the unsubscribe procedures or contacting our Customer Experience team. You acknowledge that opting out of communication may impact your use of the Services.

RENTALS

The following additional conditions apply to the rental of any Product.

Rental Fee

The rental fee (“Rental fee”) for the Product will be the total of the rental fee, insurance charges, and delivery charges listed on the Site for your rental of the Product. When you place an order for a Product, you hereby authorize Tanagra to charge your payment card for the Rental Fee. Tanagra will charge your payment card immediately upon order, regardless of how far in advance that Product is reserved. In addition, you hereby authorize Tanagra to charge your payment card for an amount equal to, but not in excess of 200% of the original retail value of the product in the event of non-returned or damage beyond repair.

Each rental is subject to a 4% insurance fee, with a minimum fee of five dollars. This covers minor wear and tear of up to three items. Examples of minor wear and tear are a wine stained napkin or a table runner with candle wax that cannot be removed. In some cases, where retail value for three pieces is greater than $150, customer is responsible for the difference in value at 200% retail cost. Wear and tear is deemed excessive at the sole discretion of Tanagra. Insurance does not cover unreturned or missing items.

Rental Fees exclude all federal, state, and local taxes, fees, customs, duties, and other governmental assessments, all of which shall be paid by you directly or, if paid by Tanagra, shall be paid by you to Tanagra in connection with your order.

Cancellation Policy

You may cancel your rental order subject to the following cancellation fees and policies:

Any order cancellations made eight (8) or more days in advance of the delivery date will result in a full refund in the form of your original payment.
If you cancel seven (7) or fewer days before your party date, we are unable to offer a refund.

Return Packaging

With the delivery of the Product, Tanagra will provide you with instructions for returning the Products to Tanagra (“Return Packaging”). A courier defined by Tanagra will pick up the Products within 24 hours after the event date.

If the Tanagra carrying case is not returned complete with all inner components you will be charged a 1,000 AED fee for lost return packaging.

Additionally, cases returned excessively dirty, containing food particles, or otherwise reflecting a repack process outside of that outlined by Tanagra are subject to a cleaning fee of $50 per case. If the case(s) are deemed unusable by Tanagra (due to excessive dirtiness, damage, or other neglect), there will be a replacement fee of 1,000 AED charged per case.

Receipt of the Products

Upon delivery, you bear responsibility for the Products. Tanagra does not bear liability for Products left unattended in an unsecure delivery location. You agree to provide a safe delivery address upon confirmation of your order. In the event that an unsecure shipping address is provided, Tanagra does not maintain liability for items lost or stolen. You acknowledge that “unsecure shipping address” refers to (but it not limited to) locations where Tanagra Products can be left unattended for extended periods of time. In addition, Tanagra does not maintain liability for delays or loss associated with failure to provide a secure shipping address.

Upon delivery, confirm the receipt of each item included in your order. In the event of any damaged or missing items, notify our team by contacting tanagra.online.boutique@tanagra.com or calling +971 56 398 30 58 immediately.

Use of the Products

By renting Products from Tanagra you agree that it is for a legitimate purpose and not to engage in unfair and/or illegal business activities or competition. You agree to treat the Products with great care, You are responsible for loss, destruction, or damage to the Products for any reason other than normal wear and tear. Normal wear and tear includes but is not limited to minor stains, scratches, or other minor damage of up to 5 units in a kit as determined by Tanagra. You acknowledge that what constitutes as minor damage is at the sole discretion of Tanagra. If you return a Product damaged beyond normal wear and tear, then you agree to be charged for the price of repairing or replacing the Product, up to the Retail Value of the Product.

Third Party Handling

In the case where a third party, including, but not limited to, a caterer, venue, or other third party handles the Products, it is the sole responsibility of the Agreement holder (you) to ensure that all unpacking, cleaning, repacking and return shipping instructions are followed as outlined in the Terms and Conditions. You assume any and all liability for damage, missing items, and any and all costs incurred due to a failure to follow the specifics of the Terms and Conditions that result from the actions of third parties who handle the Products.

Return of the Products

You agree to prepare and pack the Products for return in the Return Packaging within 24 hours after the Event Date listed in your order confirmation email. You agree to use the provided repacking instructions and return kit to pack your order in preparation for your pickup. Kits returned with pieces broken due to poor/incomplete repacking are subject to replacement fees of up to 200% of the retail value of the Product. The Product should be rinsed and cleared of all food particles prior to repacking. Cases returned including soiled dinnerware are subject to a $50 cleaning fee per case. You must return the Product by making the Product available for pick-up by a Tanagra shipping partner at the agreed upon location by the agreed upon time. You are solely responsible for the Product until it has been picked up by a Tanagra shipping partner . We do not recommend leaving the Product unattended at a pick-up location, but instead coordinating a time you can be available to oversee pick-up. Should you require an updated delivery/pickup window, email tanagra.online.boutique@tanagra.com within 24 hours of the scheduled delivery/pickup for assistance. In the event of a missed scheduled pickup, Tanagra will schedule an additional pickup, 1 day after the originally scheduled pickup as a courtesy. Products not returned with the provided packaging must be shipped back to Tanagra via the preferred shipping partner, as outlined by Custom Experience. The customer assumes all costs associated with the returns of items not properly repacked correctly. Orders not returned via the preferred Tanagra shipping partner are also subject to fees if applicable. Additional missed pick-ups and pick-up rescheduling may result in additional fees. We are not responsible for any personal or other items left in the Products or which are returned to Tanagra in the Return Packaging. Our staff may assist in attempting to locate such items at a customer’s request, but are not obligated to and assume no liability for doing so.

Late Fees

For orders sent back after the scheduled pickup date, a late fee of 200 AED per day, per kit will be charged to the payment card for up to 10 days after the confirmed party date. Orders not returned after 10 days are subject to a replacement fee of 100% of the retail value of the Product, less the cost of fees incurred. If your order has not been received more than 10 days after the return date for the Product, your late return will be considered a non-return and Tanagra will charge your payment card the maximum late fee set forth in this agreement, less any late fees that you have already paid, plus applicable sales tax.

Missing Items

If an order is sent back with missing items, the Tanagra team will work with the customer to recover the missing items. If items can not be found, the customer may be liable to cover the cost (at 100% retail value) of replacing the items at Tanagra discretion.

Limited Warranties

The following are the limited warranties Tanagra provides in connection with Product rentals. Tanagra’s liability to you for failure to comply with any of these warranties is limited to timely delivery of Product conforming to the warranties or a refund of the Rental Fee as determined by Tanagra.

Correct Products

Subject to availability, we will deliver the Products you ordered, including the specified size, color and design, on or before the delivery date for which you ordered them, except in the rare event that the Product is damaged beyond repair or there is an occurrence subsequent to the placing of the order that prevents timely delivery. In such event, we will use reasonable efforts to notify you that the Product is unavailable. If we are able to reach you, you will be entitled to choose any available rental Product to replace the unavailable Product. If we are unable to reach you, you acknowledge and agree that we may send you a reasonable substitution replacement product of the same or greater value. Products may appear different in color and style than as displayed on the Site.

Clean and Ready to Use

The Products will be professionally cleaned and delivered ready to use. Tanagra cleans and inspects each Product with the utmost care, but use of the Product is at your own risk and Tanagra shall not be held liable for any health-related complaints associated with any Product.

3. Use of the Services

Tanagra Content Provided “As-Is”

All content and information available through the Services, including but not limited to product descriptions and specifications, product photos, advice from Tanagra staff and event planners, and photos and comments from other users (“Tanagra Content”) is available to you on an “as is” basis and is to be used for general information purposes only. Such information is provided on a blind-basis, without any knowledge as to your identity or specific circumstances. The Tanagra Content is provided with the understanding that such information does not constitute professional advice or services. As such, you agree not to rely upon or use any Tanagra Content as a substitute for consultation with professional advisors. As used in these Terms, the Services include the Tanagra Content.

Updates

We may update the Tanagra Content, including Product description and specifications, as we deem appropriate and without notice to you.

Acceptable Use Policy

Use of Tanagra Content

No part of the Services, including the Tanagra Content, may be reproduced or transmitted in any form, by any means, except that Tanagra authorizes you to view, copy, download, and print Tanagra Content (such as press releases and FAQs) that is available on the Site, provided that: (a) you use the Tanagra Content solely for your personal, noncommercial, informational purposes; (b) you do not modify the Tanagra Content; and (c) you do not remove any copyright, trademark, and other proprietary notices on the Tanagra Content.

Use of the Services

You may not use the Services to: (i) transmit any content, information or other materials that are, or which Tanagra considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity; (ii) sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages; (iii) introduce viruses, worms, Trojan horses and/or harmful code; (iv) display material that exploits children under 18 years of age; (v) post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party; (vi) promote or solicit any business or promote, solicit or participate in multi-level marketing or pyramid schemes; impersonate any other person, including but not limited to, a Tanagra representative; (vii) post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent's consent in case of a child under 13 years of age); (viii) post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests; or (ix) violate any applicable local, state, national or international laws or regulations.

You also agree that you will not (and will not attempt to or permit any third party to): reverse engineer, decompile, disassemble, translate, derive the source code for, interfere with, rent, sell or lease the Services, any part thereof or access thereto.

Indemnification for Breach

By using the Services, you agree to indemnify, hold harmless and defend Tanagra and its officers, directors, agents and affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that is based on your use of the Services in violation of these Terms.

Your Content

If you post, upload or make available to Tanagra or the Services, or otherwise submit to or through Tanagra as part of your use of the Services, any information, data, text, images, files, links, software, chat, communication or other materials, including but not limited to photos and reviews relating to your use of the Products (“Your Content”), you hereby grant to Tanagra a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify, create derivative works based upon, perform and otherwise exploit Your Content and your name, image, voice, likeness and/or other biographical information or material in connection with Your Content, in whole or in part, in all media formats and distribution methods now known or hereafter devised (including on the Site, in email and other promotional campaigns and on third party sites promoting the Services) in connection with the Services, including but not limited to advertising, promoting, and marketing the Services, all without further notice to you, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to you or to any other person or entity. You waive any right to inspect or approve any of Your Content or any use of Your Content. By submitting Your Content, you represent and warrant that Your Content and your communication thereof conform to these Terms, and that you own or have the necessary rights, licenses, consents and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize Tanagra to exploit, Your Content in all manners contemplated by these Terms. You waive all moral rights in Your Content which may be available to you in any part of the world and confirm that no such rights have been asserted. None of Your Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of any Your Content.

Your Account

Access to parts of the Services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from the use of the Services with your account. You agree to notify Tanagra promptly of any unauthorized use of your account or password.

Delays

There may be delays, omissions, or inaccuracies in the Services, including the Tanagra Content. The Service may become unavailable due to maintenance or malfunction of computer equipment or other reasons.

4. Intellectual Property

Ownership of Services

The Services, including the Tanagra Content, including all intellectual property rights in and to the Services and any changes, modifications or corrections thereto, are the property of Tanagra and its affiliates and licensors, and are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions and other intellectual property laws. All other product names are trademarks or registered trademarks of their respective owners. Tanagra and its affiliates and licensors reserve all rights in and to the Services not granted expressly in these Terms.

Nothing shall be construed as granting to you, by implication, estoppel, or otherwise, any license or right to use the Services or any Tanagra Content, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms; or (b) with the prior written permission of Tanagra or such third party that may own such Tanagra Content.

Services License

Subject to your compliance with these Terms, Tanagra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

Feedback and Comments

By sending us any feedback, ideas, suggestions, documents or proposals (“Feedback”), you grant to us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute, sublicense and otherwise exploit the Feedback, and you waive all moral rights in the Feedback which may be available to you in any part of the world and confirm that no such rights have been asserted. You represent and warrant that the Feedback does not contain any confidential or proprietary information of any third party, and that Tanagra may use your Feedback without restriction or obligation to you or any third party.

5. Termination

Termination by You

Any violation of these Terms, may result in suspension or termination of your access to the Services and/or removal of Your Content. Tanagra may also terminate your account if Tanagra determines that your conduct poses a risk or liability to Tanagra, or for any other reason as determined by Tanagra in its sole discretion.

Termination by Tanagra

Effects of Termination.

In each of these cases, the Terms will terminate, including your license to use the Services, except that the sections pertaining to Rental Fee, Late Fees, Lost Return Packaging, Failure to Pay Fees, and Acknowledgment will still apply.

6. Disclaimer of Warranties; Limitation of Liability

Limited Warranties

The limited warranties set out in Section 2(B) for rentals apply only to you and may not be assigned, sold or transferred to any third party. No other warranties are granted by Tanagra in connection with the Services or Products. The limited warranties shall not apply to any matters arising from your violation of these Terms.

Your sole and exclusive remedy and Tanagra sole and exclusive liability for a breach by Tanagra of the limited warranties set out in Section 2(B) shall be, at Tanagra option, Tanagra use of its commercially reasonable efforts to replace the non-conforming Product in a timely manner or a refund of your Rental Fee, as applicable (excluding insurance and delivery charges).

Disclaimer of Warranties

EXCEPT FOR THE LIMITED WARRANTIES SET OUT IN SECTION 2(B), THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR USE. SPECIFICALLY, BUT WITHOUT LIMITATION, Tanagra DOES NOT WARRANT THAT: (I) THE SERVICES, INCLUDING THE Tanagra CONTENT, ARE CORRECT, ACCURATE, RELIABLE OR COMPLETE; (II) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (III) DEFECTS WILL BE CORRECTED, (IV) THE SERVICES OR THE SERVER(S) THAT MAKES THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (V) THE PRODUCTS WILL BE FIT FOR YOUR INTENDED PURPOSE OR OTHERWISE ACCORD WITH YOUR EXPECTATIONS. THIS DISCLAIMER DOES NOT APPLY TO NEW JERSEY RESIDENTS OR TRANSACTIONS OR WHERE OTHERWISE PROHIBITED BY LAW.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL Tanagra BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, MULTIPLE OR OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SERVICES AND/OR THE PRODUCTS, EVEN IF RTR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE AS SET FORTH UNDER SECTION 6(A) OR TO DISCONTINUE YOUR USE OF THE SERVICES AND TERMINATE THESE TERMS. THE FOREGOING LIMITATION OF LIABILITY DOES NOT APPLY TO NEW JERSEY RESIDENTS OR TRANSACTIONS OR WHERE OTHERWISE PROHIBITED BY LAW.

7. Dispute Resolution; Arbitration

Informal Process First

Both you and Tanagra agree that in the event of any dispute between us, you and Tanagra will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution.

Informal Process First

All disputes between you and Tanagra will be resolved by BINDING ARBITRATION. YOU HEREBY AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract, except for matters that may be taken to small claims court. Your rights will be determined by a neutral arbitrator, NOT a judge or jury.

8. Miscellaneous

Jurisdictional Issues

Tanagra makes no representation that the Services are appropriate or available for use outside the United Arab Emirates. Those who choose to access the Services or any part thereof from outside the UAE do so at their own risk and are responsible for compliance with applicable local laws.

Entire Agreement

These Terms are the entire agreement between you and Tanagra relating to the subject matter herein and shall not be modified except by Tanagra in accordance with these Terms, or as otherwise agreed in writing by you and Tanagra. No employee, agent or other representative of Tanagra has any authority to bind Tanagra with respect to any statement, representation, warranty or other expression not specifically set forth in these Terms.

Severability and Waiver

If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The failure of a party to require performance of any provision will not affect such party’s right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

Assignment

You may not assign or transfer these Terms or any of your rights or obligations under these Terms. Tanagra may assign these Terms at any time without notice to you.

Force Majeure

Tanagra will not be liable for, or be considered to be in breach of these Terms on account of, any delay or failure to perform as required by these Terms as a result of any cause or condition beyond Tanagra's reasonable control.

Contact Information

Please send any questions or comments, or report violations of these Terms, to Tanagra at tanagra.online.boutique@tanagra.com.