FAQ - Frequently Asked Questions

What are Tanagra’s hygiene & safety precautions?

Tanagra follows the latest global guidelines for safety, cleaning, and infection control. All items are sanitized, inspected, and carefully packaged before every rental.

 

RENTAL PROCESS

How does Tanagra’s tableware rental service work?

  1. Choose your collection: Each set includes luxury placemats, napkins, dinner plates, salad plates, flatware, crystal wine glasses, water glasses, candles, candle décor, and a decorative centerpiece.
  2. Select your guest count: Our collections are designed for gatherings of 4, 6, 8, 10, or 12 guests.
  3. Add optional extras: Table linens, additional centerpieces, coffee & tea sets, and more.
  4. Place your order: Once your booking is confirmed, our team will contact you to agree on delivery time, location access, and any special requests.
  5. Enjoy your event: Items arrive on the day of your event, allowing you time to set up your table beautifully.
  6. Return the items: Lightly wash and rinse the dishware, repackage everything in the provided boxes, and our courier will collect the items after the event.

– For lunch / early afternoon events, collection happens later the same day.
– For dinner events, collection takes place the following day at your preferred time.

 

Why is there a minimum of 4 guests?

Our collections are curated with luxury brands and packaged in sets where 4 guests is the minimum we can accommodate.

 

Can I mix and match items from different settings?

At the moment, collections are not customizable.

 

When will I receive my order?

Your order arrives on the day of your event, at a time agreed during the confirmation call. This ensures you have the full day to unpack, verify the items, and set your table.

 

When and how do I return my order?

After your event:

  1. Lightly wash and rinse the dishware.
  2. Repack everything in the original bags and boxes.
  3. Our courier will arrive at the agreed time to check the items with you and collect the box.

 

How should I return the items after my event?

Please return all items in the same condition you received them: clean, rinsed, and properly repacked in the original bags and boxes.

Because our tableware is made from delicate, luxury materials, dishwashers are not permitted for plates, glasses, or flatware.
Kindly wash them by hand only, using water and mild soap, and avoid abrasive sponges or harsh chemical cleaners.

 

ORDER CHANGES & CANCELLATIONS

Can I modify my order?

Contact us at tanagra.online.boutique@tanagra.com or +971 56 398 30 58.
We will do our best to help, although changes cannot be guaranteed once items have shipped.

 

Can I cancel my order?

– 8+ days before delivery: full refund to the original payment method.
– 7 days or fewer: cancellations are non-refundable.

If you have an emergency or exceptional situation, contact our team and we will review on a case-by-case basis.

 

What if I need help selecting a collection?

We are happy to assist you.
Email tanagra.online.boutique@tanagra.com or call/WhatsApp +971 56 398 30 58.

 

BREAKAGE & FEES

What if my order arrives with broken or missing items?

Check the items upon delivery with the courier.
If anything is missing or broken, notify us immediately at tanagra.online.boutique@tanagra.com or +971 56 398 30 58, and we will replace the items.

 

What if items break while in my possession?

Accidents happen!
Email us with details and photos. Charges may apply at cost depending on the item and the situation.

 

What happens if I return my rental late?

A AED 200 daily late fee applies.
If items are not returned within 10 days, it is considered a non-return, and you will be charged the retail value of the collection as per our Terms & Conditions.

 

What if I damage or do not return the shipping box?

The Tanagra carrying case must be returned.
A AED 800 fee applies if the box is lost or damaged.

 

SHIPPING

How much does shipping cost?

Shipping and return collection are included in your rental price.

 

Do you offer same-day delivery?

Yes, delivery is on the same day as your event.

 

BILLING

When will my card be charged?

Payment is processed immediately upon order placement.

 

What payment methods do you accept?

Visa, MasterCard, and American Express.

 

CONTACT

Email: tanagra.online.boutique@tanagra.com
Call/WhatsApp: +971 56 398 30 58
Availability: 10:00 AM – 10:00 PM