What are Tanagra’s hygiene & COVID-19 safety precautions?

Tanagra remains vigilant in monitoring the most up-to-date safety, infection control, and cleaning protocols recommended by global experts.

In partnership with our event rental partner, PartySocial, our products are cleaned in high-temperature commercial dishwashers and washing machines on a sanitizing cycle before storage. The washers are set to use water temperatures more than 180 degrees Fahrenheit to remain in accordance with FDA guidelines. All products are individually shrink-wrapped following cleaning to maintain sterilization.

How does Tanagra’s tableware rental service work?

Select one of our collections, containing luxury place mats, napkins, napkin rings, dinner plates, salad plates, flatware, wine glasses, water glasses, candles, candle decorations and a decorative centerpiece (one centerpiece per 4 people). 

Input your guest count and event date. After confirming the stock’s availability, we will reach out to you to schedule the delivery and pick up moment. The order will be delivered to your doorstep one to two days before your event. After the event, rinse the items and repackage the items in the box the collection arrived in and hand it over to the courier collecting your box.

After your event, you will receive 10% of the rental value as store credit to spend at Tanagra.

I'm having a dinner party with multiple tables, how many placemats and candles will I get?

You will receive one of each item per person. The cutlery (delivered in the MOOD by Christofle), candle decoration & decorative pieces are delivered as follows: 1 piece for up to 4 people, 2 pieces for up to 8 people and 3 pieces for up to 12 people. One matching candle is delivered per candle decoration.

Don’t hesitate to reach out to our customer service in case you need help when placing your order.

Why do I have to select a minimum of 4 guests?

We carefully designed our collections in such a way where 4 people are the minimum we can cater to.

Can I mix and match items from different settings?

Unfortunately, the settings are not customizable.


When will I receive my order?

After confirming your order, we will reach out to you on WhatsApp to schedule the delivery and pickup moment. 

Your order usually arrives one day before your event so that you have time to unpack, check for any breakage, and set your table with plenty of time before your guests arrive.

When the order is delivered, you will be asked to check the items together with our delivery team to ensure you have received all items in good condition. In case any item is missing or in poor condition, this has to be stated at the moment of delivery.

You’ll be requested to sign a delivery note, stating that you received everything in good condition.

When do I return my order?

A courier will pick up the collection the same way you have received it. 

After your event, rinse the items (no need to place in the dish washer) and pack up the same way you have received the collection. 

When the order is picked up, you will be asked to check the items together with our pick up team to ensure we collect all items in good condition. In case any item is missing or in poor condition, this will be stated in the collection note.

You’ll be requested to sign a collection note, stating which items we have collected and in which condition.

We'll notify you at least 2 hours in advance before we pick up the items (the day after your event).

How do I return my order?

1) Give the rented items a quick rinse. No need to do heavy dishwashing, we’ll do that for you ;-)

2) Repack and close the box the settings arrived in

3) Wait for the courier to come to the same place of delivery.

4) Check the items together to ensure no items are damaged or missing.

5) We’ll send you a confirmation and your store credit will be added to your account on (using the same email address you used to book your rental).

Can I modify my order?

Please reach out to our customer service for last-minute changes, and we will do our best to accommodate, though there are no guarantees once the items have shipped.

Can I cancel my order?

Any order cancellations made thirty (30) or more days in advance of the delivery date will result in a full refund in the form of your original payment. 

Any order cancellations less than thirty (30) days but more than seven (7) days in advance of the delivery date will not receive a refund but will receive a credit to your Tanagra account in the form of a promo code or gift card that may be applied to any future Tanagra purchase online or in-store, minus a 10% restocking fee.

If you cancel seven (7) or fewer days before your party date, we are unable to offer a refund or any Tanagra account credit.

We understand if there are special circumstances (especially these days), so if you have an emergency, please reach out to our customer service to see what we can do to help!

What if I need help picking a setting for my event?

Please email for help picking the best setting for your party.


How much store credit will I receive?

You will receive 10% of the total rental amount in store credit.

Where can I find the store credit?

1) After your rental, we’ll send you an email to confirm we collected all items in good condition.

2) We’ll upload your credit on within 7 business days after the confirmation.

3) Visit and log into your account, using the email address you used to rent your collection.

4) You’ll find the store credit in your account and can use this to shop.

When will the store credit be added to my account?

It should not take more than 7 working days after you have received our ‘Thank You’ mail.

How can I redeem the store credit?

You can use your store credit during the checkout on the Tanagra website or in-store. Make sure you are logged in to your account, using the email address you used to rent your collection.

Can I swap store credit into cash?

Unfortunately, you cannot swap your store credit into cash.

I cannot find my store credit, what can I do?

Reach out to our customer service in case you need any help:


What if my order arrives with broken items?

You will check all items together with our delivery team and sign off the delivery note stating the quantity and condition of all delivered items. In case anything is missing or broken, it should be notified at this stage.

Please reach out to our Customer Service to notify us as soon as you receive your package if there are any missing items, broken dishes or glassware.. You should report broken or missing items right away after the delivery. The courier will check the collection with you to ensure all items are correct and nothing is damaged.

In case of receiving an order with breakage or missing items, we’ll do our best to send you new items on time for your event.

What if items accidentally break while in my possession?

In case of missing items, damage or non-removable stains, we charge the customer the retail selling price, stated in the terms and conditions. Please reach out immediately to our customer service in case something breaks. Email the items and photos if applicable to for review on a case by case basis, charges for the items at cost may occur.

What happens if I return my rental late?

If you return the settings late, a fee of two hundred dirhams (AED 200.00) will be charged for every day that you are late. If you have not returned the settings within ten (10) days of the return date, your late return will be considered a non-return. We will charge you a maximum late fee of 2,000 AED.

In case of a non-return, we will charge you the retail selling price of the collection, set forth in the Terms & Conditions. We will not accumulate late fees and retail selling price (RSP), you’ll only be charged the cost of replacing the items at RSP.

What if I lose or break the shipping boxes?

The PartySocial carrying cases must be returned. If the cases are not returned you will be charged an eight hundred dirham fee (AED 800.00) to replace the box (see details in Terms & Conditions under “Lost Return Packaging”).


How much does shipping and return shipping cost?

Delivery & return pick up are included in the rental price all around the Dubai province in the UAE.

Do you offer same-day delivery?

Orders should be placed at least 48 hours prior to the event date.


When will my credit card be charged for my rental?

Immediately upon placing your order, your credit will be charged.

What kinds of payment do you accept?

Visa, MasterCard and American Express.


Available from 10:00 am to 10:00 pm

Email us at
Call us at +971 50 189 32 70
WhatsApp us at +971 56 398 30 58